I am thankful to God that the weekend is finally here. It has been a long week for me, especially after running around chasing after Kenya Power so as to replace a faulty transformer. There are quite a few things I have learnt within this week courtesy of this ‘famous’ power company in Kenya. This is definitely the second time I am writing about it. I already did so, almost the same time last time on my blog post- “Let there be light, please”.
For those who have been asking, yes, the Kenya Power is the “only” power provider in Kenya. It enjoys a monopolistic advantage that is maximizing it to its best. It is such a shame that the “only” power company seems to be always on the wrong side of most Kenyans.
Once on you are on facebook, search for Kenya Power with the above logo, then take your time and read through all the nasty things / insults / queries that get posted every other minute. It is high time that this company understands that, there comes a time in life when you have to, and note that, it is not a choice but you have to, to consciously make a choice to do damage control. The reputation of Kenya Power is wanting, and it needs urgent revamping.
Kenyans voted for a digital government and in doing so, there is a clear message that, for this country to move on the digital way, it needs unchallenged efforts of the Kenya Power as many aspects of the digital government will depend on power.
Having been in the dark for five nights with the explanation that there is a faulty transformer in my area caused by the rains is such a lame excuse. Having accepted the lame excuse, it is unthinkable that the repair of the transformer would take up to four days.
In Kenya, the rainy seasons are very predictable and there are weather forecasts. Kenya Power, what you lack is competence on your part. Wondering aloud, do you have the slightest idea on what risk assessment and risk management is all about?
The social media has become such an inaugural part of our day-to-day life. Be kind to all those questions being asked on your social media pages and respond to them. Here is a sample of what Kenyans seem to be posting about this company that has let them down bigtime. We are watching, please upgrade your game.
“Tree branches can be trimmed BEFORE it rains to avoid damage to power lines. Oh I forgot, we’re talking about a parastatal, clearly, rules of logic probably don’t apply. You seem not to care for your clients at all.”
“We’ve been apologized to since Friday here at Kihara/Karura it’s the 5th day tonight. How can a whole parastatal operate like a jua kali shade?
“I’m wondering whether this is a legitimate Kenya Power page because you don’t seem to be addressing any of the complaints but instead sending us useless messages of ‘good days’. How the hell do you expect someone to have a good day when you haven’t sorted out their issues?
Plus, be sure you are not getting away with the money I spent sent for a prepaid token, I’m on you like a bad smell!” Nicola Oketch
““When you put yourself in the customers shoes and begin to dialogue from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.”Follow me on Social Media